Help & FAQ

Getting Started

How does Beava work?

Beava connects neighbors who need help with neighbors who can help. Post a task when you need something done, or browse tasks to find work helping others. Build trust through vouches and reviews.

How do I get started?

1. Complete your profile with a photo and bio
2. Add your skills if you want to help others
3. Post your first task or browse available work
4. Get vouches from neighbors to build trust

What are vouches?

Vouches are personal endorsements from people who know you. They help build trust in the community. Ask neighbors, friends, or people you've worked with to vouch for you.

Posting Tasks

How do I post a task?

Click "Post a Task" from your dashboard. Describe what you need, set your budget or payment preference, and choose a time window. Your task will be visible to helpers in your neighborhood.

How do I choose a helper?

Review bids from interested helpers. Check their profiles, ratings, reviews, and vouches. Message them with questions. Accept the bid that feels right for you.

What payment options are available?

You can pay with your account balance (includes any credits you've earned), trade/barter, or pay-it-forward. Set your preference when posting and helpers will bid accordingly.

Helping Others

How do I find work?

Browse "Find Work" to see available tasks in your area. Set up your skills and availability so matching tasks appear first. Submit bids on tasks you're interested in.

How do I set my rates?

Go to Skills & Rates in your dashboard. Set an hourly rate range or leave it blank to quote per job. Your rates help task posters know what to expect.

How do I get paid?

Payment depends on what's agreed. For paid tasks, funds are transferred from the poster's account balance when the task is marked complete. Set up payout methods in your wallet settings.

Payments & Balance

How does my account balance work?

Your account balance includes earnings from helping others, referral bonuses, and any funds you add. Use your balance to pay for tasks or request a payout to your bank account.

How do payouts work?

When you earn money through Beava, it goes to your wallet balance. Request a payout to your bank account or PayPal. Minimum payout is $10. Payouts typically process within 2-3 business days.

Safety & Trust

How do I stay safe?

Meet in public places when possible. Check vouches and reviews. Trust your instincts. Share your location with a friend. Use in-app messaging so there's a record. Report any concerns.

How do I report a problem?

Use "Report an Issue" in the Support section or contact us at safety@beava.ca. For emergencies, always contact local authorities first.

Account & Settings

How do I verify my account?

Verify your email by clicking the link we send. Add and verify your phone number. For ID verification, go to Edit Profile and start the verification process.

How do I delete my account?

Go to Security settings and scroll to "Danger Zone." You can deactivate (temporary) or delete (permanent) your account. Deletion removes all your data and cannot be undone.

Still need help?

Can't find what you're looking for?